Bookings and Payments - One Day and Half-Day Tours
All One Day and Half-Day Tours need to be booked at least
24 hours in advance to allow us time to arrange the various
visits. For on-line bookings we recommend 3 days notice
to guarantee your Tour.
Tours must be paid for in advance. A deposit of 30% must
be made for all bookings made up to two weeks before the
Tour and the balance paid at least two weeks before arrival.
Bookings made the day before the date of the Tour must
be paid for in full immediately upon booking.
Tours will be confirmed once the deposit is paid and
reconfirmed once the balance has been paid.
Payment can be made in Cash (Euros only), Credit Card
(Master card and VISA only), Bank Transfer or by Paypal.
Please contact us with your proposed method of payment
and we will send you full details.
Tour Prices
Our Tour Prices are ALL INCLUSIVE. The prices quoted include
all transport to and from your accommodation (within a
10km radius of Buonconvento), Tastings and Lunches as
specified, Entrance Fees etc. Once you have paid for your
Tour you will need to take out your wallet/purse only
when you wish to purchase items to take home with you
such as Wine, Food or Keepsakes. Any additional costs
will always be given well in advance, eg. Airport Transfers.
Cancellations
Our cancellation policy is:
Up to 24 days, no penalty other than the costs that we
incur in receiving the funds via Paypal (4% of amount
received) and the cost of the bank transfer to refund
you your money (€8.00).
From 20 to 7 days 50% penalty (against deposit)
From 6 to 1 days full deposit retained
Less than 24 hours balance retained
Tour Times
The full day Tours usually start at 9.45a m and finish
around 5.30/6.00pm. This is however a guideline that can
be amended, either with mutual agreement at the request
of the client or under circumstances beyond our control
(strikes/weather and so on). However we endeavour under
all circumstances to provide a Tour of a minimum of eight
hours.
The Half-Day Tours start at 9.45am and finish at 1.00pm.
The Half-Day Tour with lunch starts at 9.45am and finishes
at 3.30pm/at the conclusion of lunch. All terms apply
as per the full day Tours.
Insurance
We recommend that you take out relevant travel insurance
to cover cancellation, medical and personal loss.
Guidance
We will need, at time of booking, full details of any
particular requirements that may affect our choice of
food, venue, travel, interests, language or any other
requisites regarding our services to you whilst you are
with us. We want you to enjoy everything to the full.
Weekend Courses and Workshops
Please see separate terms and conditions for our weekend
cooking courses and our wine
weekends
