BOOKINGS & TERMS & CONDITIONS

Bookings and Payments - One Day and Half-Day Tours
All One Day and Half-Day Tours need to be booked at least 24 hours in advance to allow us time to arrange the various visits. For on-line bookings we recommend 3 days notice to guarantee your Tour.

Tours must be paid for in advance. A deposit of 30% must be made for all bookings made up to two weeks before the Tour and the balance paid at least two weeks before arrival. Bookings made the day before the date of the Tour must be paid for in full immediately upon booking.

Tours will be confirmed once the deposit is paid and reconfirmed once the balance has been paid.

Payment can be made in Cash (Euros only), Credit Card (Master card and VISA only), Bank Transfer or by Paypal. Please contact us with your proposed method of payment and we will send you full details.

Tour Prices
Our Tour Prices are ALL INCLUSIVE. The prices quoted include all transport to and from your accommodation (within a 10km radius of Buonconvento), Tastings and Lunches as specified, Entrance Fees etc. Once you have paid for your Tour you will need to take out your wallet/purse only when you wish to purchase items to take home with you such as Wine, Food or Keepsakes. Any additional costs will always be given well in advance, eg. Airport Transfers.

Cancellations
Our cancellation policy is:
Up to 24 days, no penalty other than the costs that we incur in receiving the funds via Paypal (4% of amount received) and the cost of the bank transfer to refund you your money (€8.00).
From 20 to 7 days 50% penalty (against deposit)
From 6 to 1 days full deposit retained
Less than 24 hours balance retained

Tour Times
The full day Tours usually start at 10am and finish around 4pm. This is however a guideline that can be amended, either with mutual agreement at the request of the client or under circumstances beyond our control (strikes/weather and so on). However we endeavour under all circumstances to provide a Tour of a minimum of six hours.

The Half-Day Tours start at 10.30am and finish at 1pm. The Half-Day Tour with lunch starts at 9.30am and finishes at 2.30pm/at the conclusion of lunch. All terms apply as per the full day Tours.

Insurance
We recommend that you take out relevant travel insurance to cover cancellation, medical and personal loss.

Guidance
We will need, at time of booking, full details of any particular requirements that may affect our choice of food, venue, travel, interests, language or any other requisites regarding our services to you whilst you are with us. We want you to enjoy everything to the full.

Weekend Courses and Workshops
Please see separate terms and conditions for our weekend cooking courses and our wine weekends